HOOPVERA, LLC

Cancellation and HOOPVERA Credit Policy

These rules apply to the current $20 HOOPVERA Run experience.

Effective September 5, 2026

If a Run does not confirm

Your card authorization is released and you are charged $0. If a payment was captured during confirmation, the existing compensation process refunds it. If you used HOOPVERA Credit, that credit is restored.

At least 12 hours before the Run

A confirmed, captured player may cancel their entitlement. The original card charge is not refunded; exactly one $20 HOOPVERA Credit is added to the player’s account.

Inside 12 hours

No cancellation credit is available. Before the Run starts, the confirmed player may designate an eligible HOOPVERA player and transfer the spot if that player accepts. The original player remains charged, and the replacement player is not charged separately.

No-shows

The charged amount remains. A no-show receives no refund and no HOOPVERA Credit.

HOOPVERA Credit

A $20 HOOPVERA Credit may be used toward an eligible future HOOPVERA Run where credit payment is supported. V1 requires full-credit use; partial credit and card split payments are not supported. Credit is not cash, is not transferable and cannot be redeemed for cash.